Patient Feedback & Queries

To ensure every patient receives Quality Treatment in an empathetic environment

Objectives:

  • Identify overall experience of the patient (with respect to Treatments, Costing, Facility etc.)
  • Target Immediate resolution of critical issues (if any) and opportunities for improvement.

How do we do?

VDC gathers daily comprehensive feedback (that includes queries on appointment, treatment, education, behavior of staff, aspects related to cleanliness and hygiene, basic amenities, convenience to reach hospital etc.) on one-on-one basis through random sampling across all the clinics. In addition, daily Focus Group Discussions (FGD) are organized among patients attending from various geographical locations driven by the faculty/ staff. Any issues identified during the feedback process, are resolved at the earliest. In addition, any probable ways to enhance our service model are also identified with the interest of providing a hassle-free experience to the patients.

Dental Care is still a neglected area due to various myths, assumptions, accessibility issues and internal fears. Through the Patient Feedback Initiative, the Vishnu Dental College understands and aims at quick resolution of issues, suggestions, queries, skepticism, challenges (if any) in the process of providing a Quality Dental Care. The feedback will also be reviewed on a monthly basis and analyzed for critical insights on patient satisfaction and thus, ensure continuous Quality Dental Care for All.


NEWS


SVES ALUMNI MEET 2023 in USA

We sincerely appeal to our esteemed Alumni across the United States […]

0 comments

Workshop on “Interpretation and Applications of Cone Beam Computed Tomography”

The Department of Oral Medicine and Radiology is organizing a Hands-On […]

0 comments

Vishnu Dental College conferred First Place in the Best Patent-Dental College Category

Vishnu Dental College conferred First Place in the Best Patent-Dental College […]

0 comments


LATEST EVENTS


Anti-ragging Awareness Programme

An anti-ragging awareness programme was organized at Vishnu Dental College for […]

0 comments

Vishnu Dental College conferred First Place in the Best Patent-Dental College Category

Vishnu Dental College conferred First Place in the Best Patent-Dental College […]

0 comments

Awareness Programme on Organ Donation

An Awareness Programme on “Organ Donation” was organized by the NSS […]

0 comments