Patient Feedback & Queries

To ensure every patient receives Quality Treatment in an empathetic environment

Objectives:

  • Identify overall experience of the patient (with respect to Treatments, Costing, Facility etc.)
  • Target Immediate resolution of critical issues (if any) and opportunities for improvement.

How do we do?

VDC gathers daily comprehensive feedback (that includes queries on appointment, treatment, education, behavior of staff, aspects related to cleanliness and hygiene, basic amenities, convenience to reach hospital etc.) on one-on-one basis through random sampling across all the clinics. In addition, daily Focus Group Discussions (FGD) are organized among patients attending from various geographical locations driven by the faculty/ staff. Any issues identified during the feedback process, are resolved at the earliest. In addition, any probable ways to enhance our service model are also identified with the interest of providing a hassle-free experience to the patients.

Dental Care is still a neglected area due to various myths, assumptions, accessibility issues and internal fears. Through the Patient Feedback Initiative, the Vishnu Dental College understands and aims at quick resolution of issues, suggestions, queries, skepticism, challenges (if any) in the process of providing a Quality Dental Care. The feedback will also be reviewed on a monthly basis and analyzed for critical insights on patient satisfaction and thus, ensure continuous Quality Dental Care for All.


NEWS


Dr Majji Vasavi & Dr R. Sunil awarded with Best Paper Exceptional Performance in Scientific paper presentation at 22nd IPS PG Convention, Kochi.

Dr Majji Vasavi & Dr R. Sunil awarded with Best Paper […]

0 comments

Chairman Sir’s interaction with VDC students

Mr. KV Vishnu Raju Garu, Honorable chairman, SVES visited Vishnu Dental […]

0 comments

NEETMDS-2020 Achievers felicitation – A success meet.

NEETMDS-2020 achievers are facilitated on 23rd January 2020.

0 comments


LATEST EVENTS


Perio Avalokan – 2020

Perio Avalokan “ A revision program in Periodontology and Implantology. Was […]

0 comments

AVIDH – 2020

A state-level OMDR-CDE program was organised for undergraduate students by the […]

0 comments

Voice at VDC: A CDE Programme on Vertical Discrepancy – A challenging Dimension

Department of Orthodontics had organised a CDE Programme on Vertical Discrepancy […]

0 comments